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America Bitcoin ATM cooperates with federal, state, local, and international law enforcement agencies in lawful investigations of fraud, scams, and other criminal activity. This page explains how agencies can request records and serve legal process.
Please direct requests to the appropriate contact below. Dedicated phone: 702-430-7559.
America Bitcoin ATM is a U.S.-licensed money services business that operates Bitcoin ATMs across the United States, enabling customers to purchase Bitcoin through in-person kiosks. Our kiosks are buy-only (customers purchase Bitcoin) and non-custodial — we do not hold customer funds or private keys, and Bitcoin is delivered directly to the customer’s own wallet. Our operations are conducted under a Bank Secrecy Act / anti-money-laundering (BSA/AML) compliance program, including customer identification (KYC), OFAC screening, and transaction monitoring.
The categories below reflect the records America Bitcoin ATM may be able to provide in response to valid legal process. Availability of any specific record depends on what was captured and retained for a given transaction.
Electronic service: Email valid legal process (PDF only) to lawenforcement@americabitcoinatm.com. Use the subject line format: [Agency] – [Case No.] – Subpoena. We aim to acknowledge receipt within 1 business day.
Service by mail: Officers should confirm current registered-agent details on the relevant Secretary of State / corporate registry before serving.
In good faith and consistent with applicable law, America Bitcoin ATM may disclose information without legal process where there is a reasonable belief of an emergency involving danger of death or serious physical injury. Submit EDRs to lawenforcement@americabitcoinatm.com.
EDR submissions must include:
We endeavor to review and respond to emergency disclosure requests within 1 business day.
Understanding wallet types helps agencies scope their requests.
| Hosted wallet | Unhosted (self-custody) wallet | |
|---|---|---|
| Custody | Held by a third-party service | Held solely by the user |
| KYC of owner | Typically collected by the hosting service | Not inherently collected |
| Investigative path | Serve process on the hosting service | Blockchain analysis; trace to on/off-ramps |
| Our role | We can provide our KYC/transaction records for our customer | We provide the destination address; we do not control it |
Acknowledgement: Within 1 business day of receipt.
Standard subpoena response: 10 to 20 business days.
Response times may vary depending on the scope of the request and applicable legal requirements.
Generally no. Once a purchase completes and Bitcoin is sent to the customer-designated wallet address, the transaction is recorded on the public blockchain and is outside our control. Because our kiosks are buy-only and non-custodial, we cannot reverse, freeze, or recover the funds.
No. We can only provide information we control relating to transactions at America Bitcoin ATM kiosks. We do not have access to other companies’ records, and requests for those should be directed to the relevant operator.
We may notify the affected customer of legal process unless we are prohibited from doing so. We will not notify the customer where notification is barred because we are responding to a search warrant; responding to a grand jury subpoena; notification would violate the Bank Secrecy Act (for example, SAR confidentiality); or law enforcement specifically requests delayed notice and has the legal authority to require it.
We use commercial blockchain forensic and analytics tools as part of our compliance program. We do not disclose the specific vendors or products.
America Bitcoin ATM ordinarily does not charge governmental law-enforcement agencies for reasonable requests involving existing records that can be produced without substantial burden.
This page is provided for informational purposes only and does not constitute legal advice. Nothing on this page waives any objection, privilege, or right that America Bitcoin ATM may have. The information available and the response times described may change without notice. Our acceptance of service by email, where offered as a courtesy, is not consent to service by alternative means generally or in any other matter.
FinCEN: 3100029597181 / NMLS ID: 2521734
